| 6.01 | After sales service, after sales voting, SMS enquete, after call enquete, web-enqeute |
| 6.02 | Helpdesk / support afdeling |
| 6.03 | Informatietelefoon |
| 6.04 | Leadinfo/chatbot |
| 6.05 | Cold calling (zelf of m.b.v. een call center) |
| 6.06 | Customer Relation Management |
| 6.07 | Direct mail, ambulante verkoop, colporteren, Persoonlijke verkoop ( 1op 1, custom made) |
| 6.08 | Klantendag |
| 6.09 | Klanttevredenheidsonderzoek |
| 6.10 | Leave behind |
| 6.11 | Loyaliteitsprogramma |
| 6.12 | Productdemonstratie (online via video, webinar, beurs, etc.) |
| 6.13 | Telemarketing |
| 6.14 | Webcare(team) |
| 6.15 | Gutscheinconnection |
| 6.16 | Speedshopping |
| 6.17 | Inzetten mystery guest/shopper |
| 6.18 | Testpanel |
| 6.19 | Enquête (online) |
| 6.20 | Samplen |
| 6.21 | Spaarkaart |
| 6.22 | Klantbenaderingsprotocol |
| 6.23 | Gastenboek |
| 6.24 | Cross-selling, deep-selling, up-selling, vendor Lock-In |
| 6.25 | Koppelverkoop |
| 6.26 | Teleshopping |
| 6.27 | Flyeren (ruitenwissers, uitdelen m.b.v. promoteam) |
| 6.28 | Verhogen hospitality |
| 6.29 | Ontbijt- en lunchsessies |
| 6.30 | Proefrit |
| 6.31 | Gift Card |
| 6.32 | Kerstgeschenk |
| 6.33 | Postcode onderzoek |
